'Advantage and Disadvantage of Telecommunication\r'

'Communicating with unhurrieds The New medication Service (and MURs) provides a formal opportunity for pharmacists to channel with patient roles on a one-to-one basis some their medicines and underlying medical condition(s). The NMS permits the interventions to be done each as a personal appointment or via think. Cargonful consideration must be stipulation as to which of these communication methods is adopted by the pharmaceutics as each method brings its own advantages and disadvantages. Although face-to-face communication would be the preferred method of conducting an intervention, it is belike that elephone interventions volition be used by just nigh pharmacies at some stage. This brief guide will help you and your staff communicate to a greater extent in effect when using the phone as part of the NMS. The talking to we use make up less than 10% of the agency we communicate in a face-toface situation, with the way we say these words (paralinguistics) and body la nguage devising up the remaining percentage. When you are dealing with someone over the promise you lay nearlynot see them, which deprives you of most of the info you would normally contrive about the other person (body language, eye contact etc).\r\nRelated article: Disadvantages of aquatic PlantsYou burn base your thoughts only on the words you can hear and the way they are macrocosm said, which can sometimes present challenges. Advantages and disadvantages Some of the advantages and disadvantages of send for communication are: Telephone communication Advantages of communication by call: • oftentimeseasiertoreachsomeonebyphone than by trying to go under to see them in person; more agreeable for patients • morelikelytosucceedincontacting someone †especially if a time / realize has been agreed (few people are able to handle the telephone and leave it ringing) telephone talksare,onaverage, shorter than face-to-face conversations as it’s easier to control the conversation and take the initiative. Disadvantages of communicating by telephone: • it’smoredifficulttoestablisharapporton the telephone, as you don’t have all the visual signals that help you to get on the â€Å"same wavelength” as the other person • whenphoningsomeoneit’spossib allowo get into at an inconvenient time and not consume it • it’seasytoassumethatyouhavetheother person’s undivided attention • youaremorelikelytogetdistractedand let your attention wander itismoredifficulttoavoid misunderstandings †you cannot use visual behavior to get feedback on whether your message has been understood or if there are things left unsaid • somethingsareimpossibletocheckover the telephone such as inhaler techniques • youaremorelikelytobelieveyoucando other things at the same time as using the telephone †DON’T! Voice matching Thefirstthreesecondsofaphone appoint are important, as this is when the other person makes a judgement about the caller. When making an outgoing call list to the pitch, speed, volume and tone of the other erson’sinterpreterwhentheyfirst verbalizeandtry to â€Å"match” it. twinned is a good way of building rapport, which can otherwise be difficultoverthetelephone,andmakesthe other person musical note more comfortable. Tips for effective telephone interventions Opening the conversation NMS intervention Introduce yourself clearly and ask to speak to the patient using their preferred title / name. attend it’s still convenient to speak to the patient. If the patient is concerned about disclosing sensitive personal discipline over the telephone and cannot besatisfiedthatthecallerisringingfrom he pharmacy he / she may contact the pharmacy directly instead. beg off in a clear, simple manner the determination of the call †check the patient understands the nature of the NMS and the reasons for the discussion. Youshouldalsoconfirmconsentatthis stage. affirm the patient you will be asking a series of questions about their new medicines and that you will be making notes as you go along. Listen to the patient’s responses as you work though the questions †hold out the temptation to interrupt. Demonstrate you are listening by making noises such as â€Å"um”, â€Å"yes”, and â€Å"really”.Use self-asserting behaviour to stay in control of the call †use open / closed questions as separate (open questions invite detailed answers whereas closed questions invite wiz word answers). Body language Body language, correct though it can’t be seen, can affect our voice when on the telephone. Therefore, think about your posture whilst on the phone. If you are comfortable and relaxed your voice is likely to reflect this. Remember to smile †thus far though it can’t be seen it will be â€Å"heard” and you will sound favorable and assertive . If you are standing up whilst n the telephone this can also make you sound more assertive, and it is another way of ending a telephone call if you stand up during a conversation. victimisation a closed question for example is often helpful in stopping an enthusiastic patient digressing from appropriate lines of questioning. Do not rush by means of the call. Talk at the patient’s pace and pause after providing advice or offering solutions to a problem to allow the patient to air their views about this. Finally agree the time / date for any followup intervention. Remember to give the call your undivided attention!\r\n'